Privacy Policy

Last updated: 30 July 2026

My Lawyer Melbourne (“we”, “us”, “our”) is a trading name of My Lawyer Pty Ltd (ABN 73 617 592 337), an Australian law practice. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and protect it, and how you can access or correct it.

1. Information we collect

We collect personal information that is reasonably necessary to provide legal services and run our practice, including:

• Identity & contact details — your name, address, email, phone number and preferred language.
• Matter information — details about your legal matter and the documents and information you provide.
• Sensitive information — where relevant to your matter (for example health information for an injury claim), collected only with your consent or where permitted by law.
• Payment information — details needed to process consultation fees and invoices (card payments are handled by our secure payment provider; we do not store full card numbers).
• Website usage — basic analytics such as pages visited, collected to improve our website.

2. How we collect it

We usually collect personal information directly from you — through our website enquiry and booking forms, by phone or SMS, by email, or in the course of acting for you. Where necessary for your matter, we may also collect information from third parties (for example other parties, courts, government agencies or experts), and will take reasonable steps to let you know when we do.

3. Why we collect and how we use it

• To provide legal advice and services and to act on your matter.
• To respond to your enquiries and manage bookings and consultations.
• To issue invoices and process payments.
• To meet our professional, legal and regulatory obligations.
• To send you information about our services where you have consented (you can opt out at any time).

4. Disclosure of your information

We treat your information as confidential and disclose it only where necessary, including to:

• barristers, experts and agents we engage to help with your matter;
• courts, tribunals and other parties where required to progress your matter;
• our trusted service providers (such as our practice-management and secure payment providers) who are bound to protect your information; and
• others where you consent, or where we are required or authorised by law.

We do not sell your personal information.

5. Confidentiality and legal professional privilege

Information you provide in seeking or receiving legal advice is also protected by our duty of confidentiality and, where it applies, legal professional privilege — separate from, and in addition to, this policy.

6. Storage and security

We store information in secure electronic systems and take reasonable steps to protect it from misuse, loss, and unauthorised access, modification or disclosure. We retain information for as long as required to provide our services and to meet our legal and professional obligations, after which we securely destroy or de-identify it.

7. Overseas disclosure

Some of our service providers may store data on secure servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

8. Cookies and website analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve it. You can disable cookies in your browser settings; some features may not work as well if you do.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the “last updated” date shown above.

12. Contact us

My Lawyer Melbourne (My Lawyer Pty Ltd, ABN 73 617 592 337)
Suite 2, 911 High Street, Reservoir VIC 3073
Email: [email protected]
Phone: (03) 9957 6800

This policy is general information about our privacy practices and is not legal advice.